TM SIM Replacement With Same Number

Simple Steps to Replace Your TM SIM Card with the Same Number in 2025

Losing your Globe or TM SIM card in the Philippines can be a hassle, especially if you rely on it for online banking, shopping, or staying connected. Whether it’s due to misplacement, damage, or theft, replacing your SIM has become easier thanks to TM SIM registration, as telecom providers already have your verified details on file.

If you need to replace your TM SIM card while keeping the same number, follow the easy steps outlined in this guide below.

How to Replace Your TM SIM Card While Keeping the Same Number in 2025

TM offers an easy SIM replacement service. You can keep your current number, even if your SIM is lost, damaged, or stolen. Below are the simple steps to replace your TM SIM card without changing your number.

Step 1: Report Lost or Stolen SIMs to the NTC

If your phone with a Globe or TM SIM card is lost or stolen, it’s important to notify the National Telecommunications Commission (NTC) immediately. This step blocks the device’s IMEI number. It stops unauthorized use and protects your account from misuse.

Step 2: Request Temporary Deactivation of Your Line

To avoid unauthorized charges, you can temporarily deactivate your SIM card using one of the following methods:

  • Via Facebook: Visit the official Globe Telecom Facebook page at https://www.facebook.com/globeph . Send a message and select the “Report Lost Phone/SIM” option for assistance.
  • Call Globe Customer Support at 02-7730-1000. Then, select the “Report Lost Phone/SIM” option to talk with a representative.

These options ensure your line is deactivated quickly and securely.

Step 3: Visit the Nearest Globe/TM Store for SIM Replacement

  • Locate the Nearest TM Store: Use the official TM website or contact TM customer service to find the closest authorized dealer or TM Point.
  • Prepare Your Documents: Bring valid IDs for verification. Filipino citizens can use their UMID, PhilSys ID, or any government-issued ID. Foreigners should bring their passport or visa.
  • Request a New SIM Card: Inform the TM staff that you need a replacement SIM but want to keep your existing number. They will provide the necessary forms and guide you through the process.
  • Complete the Forms Carefully: Check all details on the TM SIM replacement form. This helps prevent processing delays.
  • Verify Your Identity: Show your original IDs to confirm who you are. This helps keep your account secure.
  • Receive Your New SIM Card: Once your identity is verified, you’ll be issued a new TM SIM card linked to your old number.
  • Activate Your New SIM: Insert the new SIM into your phone. Then, follow the activation instructions. This usually involves calling a specific number or sending an activation SMS.
  • Confirmation Message: After activation, TM will send you a message. It will say the replacement process is complete.
TM SIM Replacement Process

Step 4: Request TM SIM Replacement Through the GlobeOne App

TM users can conveniently request a SIM replacement using the GlobeOne app . Here’s how to do it step by step:

  • Download and open the GlobeOne app. If you haven’t done this yet, get it from the Play Store or Apple Store. Then, log in to your account.
  • Navigate to the “More” Section:At the bottom of the dashboard, tap on the “More” tab.
  • Access the Help Center: Click “Help,” then select “Get Help” to reach Globe Telecom support.
  • Start a Chat:You’ll be redirected to the Globe Telecom Messenger chat for assistance.
  • Start SIM Replacement: Go to the chat menu, choose “SIM Replacement,” and follow the prompts to finish the process.

This method is fast and safe. You can manage everything online, so no store visits are needed.

Requirements for Replacing Your TM SIM with the Same Number

To make your TM SIM replacement easy, have these items ready:

Reason for SIM ReplacementRequirements for Account OwnersRequirements for Authorized Representative (Postpaid only)
4G LTE/5G SIM upgradePhysical SIM card/eSIM voucher or device where eSIM was activatedPhysical SIM/eSIM voucher or device where eSIM was activated
One (1) valid ID of the representative
Duly notarized Special Power of Attorney (SPA)
Defective/damagedPhysical SIM/eSIM voucher or device where eSIM was activatedPhysical SIM/eSIM voucher or device where eSIM was activated
One (1) valid IDOne (1) valid ID of the customer and the representative
Duly notarized Special Power of Attorney (SPA)
Lost/stolenSIM bed / GCash Card / eSIM voucher (whichever is available)SIM bed / GCash Card / eSIM voucher (whichever is available)
Duly notarized Affidavit of Loss with name, citizenship, address, and signatureDuly notarized Affidavit of Loss with name, citizenship, address, and signature
Two (2) valid IDs presented during Affidavit of Loss notarizationTwo (2) valid IDs presented during Affidavit of Loss notarization
One (1) valid ID of the representative
Requirements to Replace TM SIM With the Same Number

What Are the Charges for TM SIM Replacement?

The cost of replacing your TM SIM card depends on your subscription type and the reason for the replacement. Below are the details:

Subscription TypeReason for ReplacementFee
Globe PostpaidNew SIMFree
Damaged (Starting March 15, 2024)P99
LostFree
StolenFree
Upgrade to LTE/5GFree
Upgrade to eSIMFree
DefectiveFree
Globe Load Tipid PlanNew SIMFree
Damaged (Starting March 15, 2024)P50
Globe Prepaid and TM SimNew SIM (Starting March 15, 2024)P50
Upgrade to LTE/5G (Starting March 15, 2024)P10
DefectiveFree
Charges for TM SIM Replacement

Complete Video Guide on How to Replace TM Sim With the Same Number

In this video, we walk you through a simple process to replace your TM SIM card online, whether you’re using a prepaid or postpaid subscription. Follow the step-by-step instructions to complete the replacement quickly and easily from the comfort of your home:

Helpful Tips for TM SIM Replacement Online

  • New SIM Features: The new SIM card supports 5G. It also works with 3G and 4G LTE networks in areas that support them. This upgrade lets you connect faster if your device supports these technologies.
  • Load and Promos: Don’t worry about losing your remaining balance, free texts, or active promos! When you replace your SIM, your load, TM rewards, and data promos stay the same until they expire.
  • Roaming Services: Your roaming services will keep working with the new SIM card. This means you can stay connected when you travel internationally, without any breaks in service.
  • GCash Users: If you use GCash, don’t worry. Switching to a new SIM with the same number won’t change your access to your GCash wallet. Your account and funds will remain secure and accessible.
  • Expired TM SIMs: If your TM or Globe SIM has expired, it cannot be replaced with the same number. Expired SIMs are permanently disconnected from the network, and the number may be reassigned. Always replace your SIM before it expires to avoid this issue.
  • Troubleshooting Issues: If you have problems during replacement or see “TM SIM card registration failed,” look at our guide for solutions to common issues.

Frequently Asked Question

If your TM SIM card is lost or stolen, you can report it using any of the following methods:

  • Call TM Customer Service: Get in touch with TM support by dialing their hotline for assistance.
  • Visit a TM Service Center: Head to the nearest TM franchise or service center to file a report in person.
  • Message via the Globe Website: Use the official Globe website or their Facebook page to send a message and report the issue.
  • Report to the NTC: You can submit a report on the National Telecommunications Commission (NTC) website. This will block your SIM and stop misuse.

Yes, you can retain your existing phone number even if your SIM is lost or stolen. TM or Globe will block your old SIM and issue a replacement linked to your current number. Simply insert the new SIM into your phone, and you’ll be back online without losing your number.

  • If You’re at a Globe Store: Your new SIM will be activated automatically within 24 hours after issuance.
  • If You Received Your SIM via Delivery, you can activate your replacement SIM easily using the GlobeOne app. Alternatively, visit a TM franchise or store for activation assistance.

Absolutely! Whether you’re using TM, Globe Prepaid, or Globe Postpaid, your current phone number will remain unchanged after replacing your SIM.

When you request a replacement SIM, you’ll receive a 5 G-enabled SIM card. This new SIM works with 3G, 4G LTE, and 5G networks. So, you get faster speeds and better connectivity where these technologies are available. Note that your device must be compatible with 5G to take full advantage of the upgraded features.

Yes, inserting a new SIM may reset certain default settings on your phone. This could include settings for Mail , Contacts , Calendar , and Network configurations . Some apps might also re-sync or update, potentially causing minor charges. To avoid disruptions, review and adjust your settings after switching to the new SIM.

Edward Escaño

Relationship Manager at Globe Telecom

Edward Escaño is a Relationship Manager at Globe Telecom and a tech writer at tmsimregistrations.ph. With expertise in telecom solutions, SIM registration, and digital connectivity, he provides accurate, insightful, and up-to-date content. His goal is to help users navigate SIM services, mobile plans, and telecom trends with clarity and trust.

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