How to Deactivate a TM SIM Card Easily – Unregister Your TM SIM in 2025

If you want to deactivate your TM (Touch Mobile) SIM card, it’s easier than you think. Whether you’ve lost your phone, switched to a new network, or no longer need the SIM, we’ll guide you through the process. Here are four simple ways to deactivate your TM SIM card quickly and easily.

Why Should You Deactivate Your TM SIM?

There are several reasons why you might need to deactivate your TM SIM card:

Lost or Stolen Phone: If your phone goes missing or is stolen, deactivate the SIM card. This action protects your personal information and stops others from misusing it.
Switching Networks: If you change telecom providers, deactivate your old TM SIM first.
Replacing Your SIM: If your SIM card is damaged or you’re upgrading to a new one, you must deactivate the old SIM first.
Stop Using the Number: If you no longer need that number, deactivate the SIM. This helps prevent confusion or problems later.

Turning off your SIM keeps your account safe. It also helps you dodge extra fees or problems.

How to Deactivate Your TM SIM Card Easily

If you need to deactivate your TM SIM card, don’t worry—there are several simple ways to do it. Below, we’ll explain the most common methods step by step so you can choose what works best for you.

1. Call TM Customer Service

The easiest way to deactivate your SIM is by contacting TM’s customer service team. Here’s how:

Step 1: Dial 808 or *888# from any TM or Globe phone.
Step 2: Provide your details, such as your SIM number, to verify your identity.
Step 3: Request the deactivation of your SIM. The process is quick, and your SIM will usually be deactivated within 24 hours.
You can also call TM customer service at (02) 7730-1000. If you’re on another network, just dial +632 7730-1000.

2. Visit a Globe Store

If you prefer doing things in person, you can visit the nearest Globe store. Follow these steps:

Step 1: Bring a valid ID (like a government-issued ID, student ID, or birth certificate).
Step 2: If possible, bring proof of SIM ownership, such as your SIM card or contract.
Step 3: Ask the staff to deactivate your SIM. They will guide you through the process, and it’s usually done immediately.

This method is fast and ensures your SIM is deactivated on the spot.

3. Use the GlobeOne App or Website

You can also deactivate your SIM online using the GlobeOne app or the official Globe website. Here’s how:

Step 1: Open the GlobeOne app or visit the Globe website .
Step 2: Go to the Support section and look for the option to deactivate or terminate your SIM.
Step 3: Follow the instructions provided to complete the deactivation process.

This method is convenient if you want to handle everything from your phone or computer.

4. Request Deactivation Through the NTC Website

If your SIM card is lost or stolen, you can request deactivation through the National Telecommunications Commission (NTC) website. Here’s what to do:

Step 1: Visit the official NTC website.
Step 2: Look for the complaint forum and enter your full name.

Enter Your Full to Deactivate your TM Sim Card

Step 3: Upload the required documents:
A valid ID is needed. This can be a government-issued ID, student ID, or a birth certificate/NBI clearance if you don’t have an ID.
An Affidavit of Loss (this is a legal document stating that your SIM card is lost).

Step 4: Enter your phone number, email address, and a summary of your issue.
Step 5: Click the Submit button and wait for confirmation.

This method is ideal if your SIM is lost and you need to ensure it’s deactivated quickly.

Reminder: If you need a SIM replacement, head to your service provider for more details.

Things to Keep in Mind Before Deactivating Your TM SIM

Before you go ahead and deactivate your TM SIM card, here are a few important things to consider:

Backup Your Contacts: If your contacts are on the SIM card, move them to your phone or save them somewhere else. Once the SIM is deactivated, you won’t be able to access them anymore.
Check for Remaining Load or Bills:
For prepaid users: Use any remaining balance before deactivation. It cannot be refunded or transferred.
For postpaid users: Settle any unpaid bills to avoid complications later.
Permanent Action: Deactivating your SIM is a one-way process. Once it’s done, your number will be gone forever. Think carefully and double-check if this is what you really want.

What Happens After You Deactivate Your TM SIM?

Once your TM SIM is deactivated, here’s what you can expect:

Service Stops Immediately: You won’t be able to use the SIM for calls, texts, data, or any active TM promos.
Number Recycling: After some time, TM may recycle your deactivated number and assign it to a new user. This means your old number will no longer belong to you.
No Reactivation Possible: Once the SIM is deactivated, it usually cannot be reactivated. If you change your mind, contact TM customer service immediately to see if anything can be done.

Frequently Asked Question

Deactivating your TM SIM card is simple and can be done in a few ways:

Contact TM Customer Service:
- Dial 808 or *888# from any TM or Globe phone.
- Alternatively, call (02) 7730-1000 or +632 7730-1000.
- Provide your details and request deactivation. The process is usually quick, and your SIM will be deactivated within 24 hours.
Visit a Globe Store:
- Go to the nearest Globe store with a valid ID and proof of SIM ownership (if available).
- Ask the staff to deactivate your SIM. It’s usually done immediately.
For Lost SIM Cards:
- If your SIM is lost, you can block it by submitting a request on the official NTC website. Complete the form, upload the equired documents (like a valid ID and Affidavit of Loss), and submit it.

If your TM SIM card is lost, follow these steps to deactivate it:

Visit the NTC website and locate the complaint forum.
Fill out the request form with your full name, phone number, and other required details.
Upload necessary documents, such as a valid ID and an Affidavit of Loss .
Submit the form and wait for confirmation. It may take up to 24 hours for the deactivation to take effect.

To report a lost TM SIM card, follow these steps:

Dial (02) 7730-1000.
Choose the option for “Report Lost Phone/SIM.”
Provide your details to verify your identity and request deactivation.

Once you’ve replaced your old SIM with a new one, here’s what to do:

Insert the SIM: Place the new SIM into your phone.
Register the SIM: Complete the TM SIM Registration process online or through the app.
Update Contacts: Transfer or update your contacts if needed.
Test the Services: Make a call, send a text, or check your data to ensure everything works.
Set Up Security Features: Enable a PIN or other security measures to protect your SIM.
Discard the Old SIM safely: Cut or damage the old SIM card before disposing of it to prevent misuse.

If you encounter issues like TM SIM registration failure , check our guide for troubleshooting tips.

You can confirm if your TM SIM is deactivated by making a test call:

Message: “The number you have dialed is incorrect.” This means your SIM is deactivated or expired.
Message: “The number you are calling is either unattended or out of coverage area.” Your SIM may be active, but there could be a signal issue or a problem with the SIM.

These messages help you determine the status of your SIM after deactivation.

Edward Escaño

Relationship Manager at Globe Telecom

Edward Escaño is a Relationship Manager at Globe Telecom and a tech writer at tmsimregistrations.ph. With expertise in telecom solutions, SIM registration, and digital connectivity, he provides accurate, insightful, and up-to-date content. His goal is to help users navigate SIM services, mobile plans, and telecom trends with clarity and trust.

How to Deactivate a TM SIM Card Easily – Unregister Your TM SIM in 2025

Why Should You Deactivate Your TM SIM?